Brad Tilden retired as Chairman of Alaska Air Group Board in May 2022 and as CEO of Alaska Air Group in March, 2021. Alaska Air Group is the parent company of Alaska Airlines and Horizon Air.Under the leadership of Tilden and his team, Alaska focused on safety, low fares, profitable network growth, industry-leading operations, and remarkable service. The company earned 12-consecutive J.D. Power awards for highest customer satisfaction among traditional airlines from 2008 through 2019.Alaska Air Group is a Fortune 500 Company and is among the nation’s most profitable airlines. During Tilden’s time as CEO, the size of the company doubled in both revenue and number of employees, and profits tripled. During Tilden’s tenure as president and CEO, Alaska’s stock price increased ninefold and led the airline industry.
As the senior vice president of merchandising and innovation, Charu Jain serves as a change leader driving strategy and execution for both employee and guest-facing innovation along with taking Alaska Air Group to the next level with merchandising our products and services and managing our ever-evolving distribution channels. In collaboration with the commercial team, operating divisions and technology teams, Charu oversees the implementation of technology and processes that drive forward momentum around growing revenues, defining guest interaction, employee experience and innovation. Charu joined Alaska Airlines in 2017 as vice president information technology services and chief information officer, where she led the technology integration of Virgin America and a highly engaged organization with more than 500 information technology professionals fueled to create an airline people love by connecting people through technology.